How it works
How it Works
Ever been pressed for time and you still needed your favorite cloth cleaned? With Marice’s pick-up & delivery plan, we collect and deliver your clothes at a place that is best convenient for you.
You can get your clothes done at a place that is most convenient for you, by following the 3 steps
Step 1: Create an account
To use our online service, download the Marice Dry Cleaners app, available on the Android Play Store & iOS App Store. If you need any assistance, please get in touch with us at +255 759 836 333, and our team will be happy to help. To enjoy this service, your location must be within our pickup and delivery coverage areas.
To enjoy this service, your location must be within our pickup and delivery coverage areas.
Areas We Currently Serve
We provide pickup and delivery services in the following locations: Oyster Bay, Masaki, City Centre (Town Centre), Upanga, Msasani, Kinondoni, Kijitonyama, Sinza, Mikocheni, Mwenge Kawe, Mbezi Beach, Tegeta, Bahari Beach, Boko, Bunju, and Mbweni
If you are unsure whether your location is covered, please contact our customer service team at +255 759 836 333 for confirmation. We look forward to serving you and making your laundry and dry-cleaning experience convenient, reliable, and hassle-free.
Place an order.
To place an order, please use the Marice app, where you can easily create and submit your order. Before placing your first order, kindly register your account using your complete and accurate personal details. If you need assistance, our customer service team is available to guide you through the ordering process and help ensure your order is created correctly.
For efficient processing and easy traceability, customers are encouraged to:
- Select the correct garment type for each item.
- Provide accurate descriptions of their garments whenever possible.
- Include any important details about the condition or special care requirements of their clothes.
Providing complete and accurate information helps us deliver the best possible service and ensures your garments are handled with care throughout the cleaning process.
Re-orders
Marice Dry Cleaners’ system will store all your contact details and order history to make it easier to handle your future orders and
SMS notifications
Once your collection order is processed, you will receive a confirmation text message or email, depending on the order channel used.
Step 2: Order pickup
Our online associate and sales representative can view order requests from all customized sources in one centralized, easy-to-use interface. This makes it easy for them to seamlessly attend to each order, greatly reducing the turnaround time.
Once the prerequisites for honoring the order are met, location info, garment types, and payment method the information is then forwarded to our operations team for cleaning.
At this step, we notify the customers by email or SMS that their orders have been received at our cleaning facility and they are being processed.
Custom Extra Instructions
You can also get in touch with us by calling our Collection & Delivery hotline to get custom instructions for dry cleaning of your clothes.S
Step 3: Order delivery
After the cleaning process is complete, you will receive a message to notify you of the same. If there is any outstanding payment, you will be asked to complete payment before the garments is dispatched from our facility.
Convenience anywhere in the areas that we cover
We deliver to any location of your convenience within the area that we cover, be it your office, business, or home.
Get email or SMS notifications
As with garment collection, you will get an SMS notification or receive a call to alert you about the delivery.